Privacy statement

This Side Up is a registered company under the name TSUTRADE BV. Copyright © 2020. All rights reserved.

KvK: 59161167 / VAT: NL853345879B01
(+31) 020 208 2184 / info@thissideup.coffee

Privacy Statement / Terms of Service
TSU portal by The Other Half

Privacy Policy

This Side Up Coffees, registered as TSU TRADE BV with KvK number 59161167, is responsible for processing your personal details as stated in this privacy policy. We processes the following personal data if and as when required:

Tracking

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

Cookies

We’ll also use cookies to keep track of cart contents while you’re browsing our site. We only use technical and functional cookies, and analytical cookies that do not breach any privacy. A cookie is a small text file that is being saved on your computer, tablet or smartphone, at the visit of our website. Cookies that we use are necessary to ensure the technical workings of our website, and for your user friendliness. These cookies make sure that the website functions as it should and in accordance to your preferences, and allows us to optimize our website. You can stop the saving of cookies by adjusting your web browser settings. Next to this, you can delete all cookies that have been saved on your device.If you leave a comment on our site or submit a request through a form, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. You have the option of removing these cookies.

Right of inspection and removal of information

In accordance with the rules and regulations of the GDPR, you have the right to inspect, amend or delete your personal details. Next to this, you have the right to withdraw the permission that you have given us to process your details by TSU TRADE BV . You also have the right to request a transfer of your personal details. This means that you can send a request to send you the personal details we have of you in an electronic file, to you or any requested organisation.Your request to inspect, amend, delete or transfer your personal details, or a request to withdraw your permission of data processing can be sent to info@thissideup.coffee.To make sure that your request is done by you, we ask you to send a copy of your identification document. Your photo, machine readable zone, identification number and personal number should be marked black. This is done to protect your privacy. We will respond as soon as possible, but within four weeks, to your request.TSU TRADE BV also would like to point out the possibility to file a complaint to the Dutch Privacy Authorities. More details at: https://autoriteitpersoonsgegevens.nl/en.

Due protection of information

TSU TRADE BV takes the protection of your personal details seriously and will take appropriate action to prevent abuse, loss, unrequested access, undesired publication and unauthorised amendments. If you suspect that your personal details are not saved correctly and that these might be prone to abuse, please reach out to info@thissideup.coffee.When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraudSet up your account for our store
Comply with any legal obligations we have, such as calculating taxesImprove our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store:

First and last name
Address
Email address
Phone Number
Bank account number
Credit card number
VAT registration number

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We use Mollie Payments as our Payment Gateway. To view Mollie’s Privacy statement, please visit here.

We will not, under any circumstances, give out or sell your data as listed above to anyone. No one outside this organisation will ever have access to your data, except when we are required by legal action to grant access to an individual in the process of investigation.Members of our team have access to the information you provide us.

For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

We will never send you an email unless it is directly related to your business with TSU TRADE BV.

This Side Up is a registered company under the name TSUTRADE BV. Copyright © 2020. All rights reserved.

KvK: 59161167 / VAT: NL853345879B01
(+31) 020 208 2184 / order@tsutrade.com

Privacy Statement / Terms of Service
TSU portal by The Other Half